IT Systems Support Technicians are the backbone of every successful organisation. AI is expected to enhance the demand
IT support expands into new domains. Smart buildings, IoT devices, and integrated workplace tech mean technicians will support more than just computers—they’ll support entire digital environments.
IT support professionals are essential to preventing downtime and lost productivity.
IT Systems Support isn’t just “fixing computers.” It’s a frontline function that keeps entire organisations running. When systems fail, the impact is immediate: missed deadlines, stalled sales, delayed onboarding, and frustrated employees. Support technicians prevent these failures from becoming business‑wide problems by restoring service quickly and proactively maintaining systems.
Benefits of an Apprenticeship
Apprenticeships are the perfect way to get real-world experience and show employers that you can hit the ground running. With an apprenticeship, you combine on-the-job training with classroom learning to help you get ahead in your career.
As a result, you’ll gain practical experience with nationally recognised qualification and get paid to do it!
Earn while you learn
Apprenticeships allow you to learn valuable skills and gain critical work experience while earning a wage. Apprenticeships are entitled to the National Minimum Wage for apprentices.
Supercharge your Learning
Apprenticeships combine on-the-job and off-the-job training. As a full-time apprentice, an average of 6 hours a week are dedicated to off-the-job learning. The combination ensures you have the knowledge and practical skills to excel in your chosen career.
Gain Nationally Recognised Qualifications
At the end of your training, you’ll have gained nationally recognised qualifications. Our team will be by your side throughout the journey, helping you overcome any barriers to success.
Secure your Career Prospects
Many employers often retain the vast majority of apprentices who have completed their training. In addition, many of these employees gain new responsibilities, promotions and pay increases.
How does The Apprenticeship work?
Please read the following to fully understand how the Apprenticeship works and the requirements to be eligible.
How long is this apprenticeship?
The IT Systems Support Apprenticeship is between 12-15 months.
Who is the Awarding Body?
The Awarding Body of this Apprenticeship is City & Guilds, a highly prestigious Awarding Body, responsible for awarding over 95% of Apprenticeships in the UK.
What will I learn during this apprenticeship?
You will learn:
- What is Systems Support – Learn the fundamentals of: hardware, software, networking and troubleshooting.
- What are the regulations and laws surrounding IT Systems- Understanding how to manage IT systems safely and lawfully.
- How to manage, repair and troubleshoot IT issues in workplace environments:
System issues – how to fix PC’s, laptops, printers, tablets and smart devices.
Network issues – how to resolve network-related problems (e.g. DNS, DHCP).
Application issues – how to repair underlying application problems (e.g. Registry keys, Windows Operating Systems) - Final Project – Complete a final project showcasing your IT Systems expertise.
- Demonstrate over 450 hours of real-life applications and experience.
What are the Entry Requirements?
To be accepted onto the IT Systems Support Apprenticeship, you must:
- Age: be 16 years old or over.
- Residency: Live in England and have the right to work in the UK.
- Education Status: Not be in full-time education.
- Employment: Be employed in a contract that allows for training.
If you fulfil all these requirements, you are fully eligible to enrol onto the Apprenticeship.
What qualification do I receive?
You will receive a Level 3 Apprenticeship in IT Systems Support qualification, a lifetime qualification.
What do I need to do to complete the Apprenticeship?
To fulfil all the criteria for the Apprenticeship, you will need to complete:
- Summative Portfolio – a document showing your Knowledge, Skills and Behaviours (KSB’s) that meet the standards of the qualification.
- Final Project – a document showing demonstration of the standards in a final project of your choice.
- 450 hours of On-the-Job (OTJ) training – to be completed with your employer.
- End-Point Assessment (EPA) – where you present your final project to an examiner.
Will I receive support?
Yes, you will be supported by:
- Your Training Provider – you will check-in on you regularly.
- Your Tutor – who you must attend 1-to-1 meetings with regularly.
- Your Employer – who is required to allow you time to complete your apprenticeship.
What jobs can I expect to get after this Apprenticeship?
IT Systems Support is a highly in-demand career that leads to exciting and growing job roles across the world:
- IT Systems Support – IT systems support refers to technical services and professionals that manage, maintain, and troubleshoot an organization’s hardware, software, and networks to ensure smooth operations and security.
- Cybersecurity Associate – Cybersecurity is the practice of protecting systems, networks, programs, and data from digital attacks, unauthorized access, or damage
- Systems Administrator – responsible for the upkeep, configuration, and reliable operation of computer systems, especially multi-user computers, such as servers.
Begin Your Journey with Confidence
Not sure where to begin? We’ve got you covered. Book a free consultation and let our team guide you toward the right path for your future career.