Apprenticeship – IT Systems Support Technician

The IT Systems Support Apprenticeship is between 12-15 months.

The Awarding Body of this Apprenticeship is City & Guilds, a highly prestigious Awarding Body, responsible for awarding over 95% of Apprenticeships in the UK.

You will learn: What is Systems Support – Learn the fundamentals of: hardware, software, networking and troubleshooting. • What are the regulations and laws surrounding IT Systems- Understanding how to manage IT systems safely and lawfully. • How to manage, repair and troubleshoot IT issues in workplace environments:System issues – how to fix PC’s, laptops, printers, tablets and smart devices.Network issues – how to resolve network-related problems (e.g. DNS, DHCP).Application issues – how to repair underlying application problems (e.g. Registry keys, Windows Operating Systems) • Final Project – Complete a final project showcasing your IT Systems expertise. • Demonstrate over 450 hours of real-life applications and experience.

To be accepted onto the IT Systems Support Apprenticeship, you must: Age: be 16 years old or over. • Residency: Live in England and have the right to work in the UK. • Education Status: Not be in full-time education. • Employment: Be employed in a contract that allows for training. If you fulfil all these requirements, you are fully eligible to enrol onto the Apprenticeship.

You will receive a Level 3 Apprenticeship in IT Systems Support qualification, a lifetime qualification.

To fulfil all the criteria for the Apprenticeship, you will need to complete: Summative Portfolio – a document showing your Knowledge, Skills and Behaviours (KSB’s) that meet the standards of the qualification. • Final Project – a document showing demonstration of the standards in a final project of your choice. • 450 hours of On-the-Job (OTJ) training – to be completed with your employer. • End-Point Assessment (EPA) – where you present your final project to an examiner.

Yes, you will be supported by: Your Training Provider – you will check-in on you regularly. • Your Tutor – who you must attend 1-to-1 meetings with regularly. • Your Employer – who is required to allow you time to complete your apprenticeship.

IT Systems Support is a highly in-demand career that leads to exciting and growing job roles across the world: IT Systems Support – IT systems support refers to technical services and professionals that manage, maintain, and troubleshoot an organization’s hardware, software, and networks to ensure smooth operations and security. • Cybersecurity Associate – Cybersecurity is the practice of protecting systems, networks, programs, and data from digital attacks, unauthorized access, or damage • Systems Administrator – responsible for the upkeep, configuration, and reliable operation of computer systems, especially multi-user computers, such as servers.